Services

Services We Offer:

Customer acquisition through Telesales & Telemarketing Solutions:
Our customer acquisition solution division consist of all facets of inbound and outbound calls. We have a team of skilled telemarketing executives headed by project head and a dedicated project manager to ensure quality monitoring and consistency of calls. We provide customised services as per the need and goal of the client’s business.

Following are the gamut of services in this arena:

  • Inbound and Outbound Tele-selling and Telemarketing sales
  • Lead Generations
  • Outbound and Inbound surveys
  • Sales appointment generations
  • Expansion of channel partners through B2B outbound/inbound calling services
  • Order Taking and Fulfilment
  • Online & Multi-Channel Retail
  • Travel & Communications
  • International Real Estate
  • Direct revenue generations
  • Sales Follow up and selling
  • Customer acquisition & Retention
  • Upselling, cross selling & Referral business
  • Mortgage facilitation

Customer Life Cycle Management:
We are with you in all life stages of customer management. Our endeavour is to enable our clients to build lifelong relationships with their customers.

Following are the gamut of services in this arena:

  • 24X7 Inbound Customer Service support
  • 24X7 Inbound Helpdesk
  • Outbound customer care
  • Outbound Product/service feedback recording
  • Customer retention solutions
  • Verification and compliance
  • Message delivery
  • 24X7 Phone and web based customer support
  • After sales support – Billing Information, Supply & Chain Management and Payment collections

Technical Back Office Support
At Monolith Solutions, we have the necessary technology, tools, infrastructure and manpower resources to efficiently handle all of your back office operations, enabling you to concentrate on your core business.

Following are the gamut of services in this arena:

  • 24X7 Inbound Helpdesk support
  • 24X7 Inbound Technical Support
  • 24X7 Troubleshooting
  • Tutorials and Phone and Web based coaching
  • Market Research
  • Search Engine Marketing
  • Social Media Management